Customer Service

AdebyFemi Customer Service page

Women's Size Guide

Size (U.S.A.) 0-2 4-6 8-10 12-14 16-18 18-20
Bust (inches) 31.5 - 32.5 33.5 - 34.5 35.5 - 37.5 38 - 39.5 40 - 42 44-46
Waist (inches) 23 - 24 25 - 56 27 - 28 29.5 - 31 31 - 33 35 - 37
Hips (inches) 33.5 - 35 36 - 37 38 - 39 40.5 - 42 42 - 44 46 - 48

 
Caring for your Item

An Ade by Femi hand-embellished garment, is a wearable work of art. Care for your item properly to ensure long-lasting, sustainable style.

The delicate nature of our hand-designed, embellished garments mean that they are not ideal for dry-cleaning.
* Keep your garment hanging neatly away from other items that could potentially snag it, air it from time to time, and gently spot clean when necessary.
* It is normal to see a few stray beads/sequins/stones in the packaging or shed from time to time - This is a natural consequence of hand-embellishment, and we always ensure there is enough embellishment on your item to sustain its beauty, regardless of the natural shedding.

Treat it lovingly, and it will serve you devotedly for a long time.

Shipping and Delivery

Please allow 2-3 days from the date of purchase for your items to be processed and check the special terms under specific items for any additional production periods. Production periods typically take 15 business days after processing.

Orders within the U.S.A. will be shipped by USPS shipping.

If immediately available, your item should be received within the U.S.A. within 15 business days after processing.

To request express shipping please contact us via info@adebyfemi.com.

Returns & Exchanges

We operate an exchange only policy and do not issue refunds. Exchanges will only be processed if the item was received in a damaged state.

You have 24 hours after receiving your item to request an exchange and the item must be in our possession within 3 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@adebyfemi.com. If your request for exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Please contact us for any additional return question at info@adebyfemi.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items that have been worn or recklessly damaged cannot be returned.

We do not accept returns on sale items or items purchased with gift cards.

In any case where the item is received, and any of the conditions above are not met, we reserve the right to refuse an exchange.